Director of Operational Excellence

Job Summary

A company is looking for a Director, Operational Excellence.

Key Responsibilities:

• Develop and lead a comprehensive patient experience strategy across all sites
• Establish and monitor patient satisfaction metrics and implement targeted improvements
• Analyze operational workflows to identify inefficiencies and drive continuous improvement

Required Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, or related field
• 7-10+ years of leadership experience in healthcare or aesthetics operations
• Experience managing multi-site operations and employee training
• Proven success in process improvement and change management
• Advanced analytical and performance management capabilities