Director of Operational Support

Job Summary

A company is looking for a Director of Operational Monitoring and Support.

Key Responsibilities

• Lead the design and implementation of support strategies to ensure operational consistency and compliance
• Oversee the development of dashboards and real-time monitoring systems to track performance and manage complaints
• Recruit and develop high-performing teams while fostering collaboration across departments

Required Qualifications

• Bachelor's degree in business, finance, computer science, or related field; Master's degree preferred
• 8+ years of experience in banking/financial services or operational management
• 5+ years of leadership experience managing multiple teams
• Preferred certifications in project management or operations management
• Proficiency in advanced data analysis and visualization tools