Director of Operations

Job Summary

A company is looking for a Director of Operations.

Key Responsibilities

• Lead and scale support operations to maintain high service quality while optimizing efficiency
• Define support models for hospitals, patients, and vendors to ensure appropriate assistance and minimize friction
• Leverage data to drive continuous improvement in support metrics and service quality

Required Qualifications

• 8+ years of experience in customer support or operations management, preferably in technology or startup environments
• Bachelor's degree in Business, Operations, Engineering, Computer Science, or equivalent experience; advanced degree preferred
• Data-driven and process-oriented mindset with strong analytical skills
• Proven leadership and people management skills with a track record of developing teams
• Experience in complex SaaS or marketplace support environments preferred