Director of Operations

Job Summary

A company is looking for a Director of Operations to oversee daily business operations and ensure scalable growth.

Key Responsibilities

• Lead and coach Account Managers to expand client relationships and ensure service delivery quality
• Approve project scopes and maintain financial oversight to ensure profitability
• Design and refine workflows to improve systems and processes across teams

Required Qualifications

• Experience in operations within a software, SaaS, or agency-style services business
• Strong understanding of financial performance and margin control
• Proven track record of team leadership and enforcing operational standards
• Ability to manage difficult conversations and hold team members accountable
• Willingness to learn the business quickly and effectively manage operations