Director of Operations

Job Summary

A company is looking for a Director of Operations in Tax/Financial Services Programs.

Key Responsibilities

• Oversee daily execution of tax operations, ensuring stability and performance
• Provide leadership and guidance to managers, driving performance standards
• Collaborate with data analysts to convert operational data into actionable insights

Required Qualifications

• 5-7+ years of experience in operations leadership in high-volume environments
• Experience managing large, seasonal or variable workforces
• Strong operational judgment and issue resolution skills under pressure
• Proven ability to work closely with senior leaders as an operational partner
• Capability to translate data into clear decisions and actions