Director of Operations

Job Summary

A company is looking for a Director of Operations - Shared Services.

Key Responsibilities

• Lead workforce management and vendor partnerships to ensure optimal service delivery and performance
• Oversee training and knowledge management to enhance staff capabilities and operational efficiency
• Manage budget and contractual obligations for shared services to optimize spending and resource allocation

Required Qualifications

• Experience in managing diverse teams and leading through periods of change
• Strong analytical skills with a focus on operational data and workforce management
• Proven ability to design and implement scalable operational processes
• Background in high-growth, regulated environments such as health tech or fintech
• Familiarity with AI and automation technologies in operational settings