Director of Operations

Job Summary

To enhance operational efficiency, the full-time remote Director of Operations will build and lead the project management office (PMO) for the Professional Services organization, focusing on portfolio governance, resource planning, and performance reporting.

Key Responsibilities

• Build and lead the PMO, establishing governance frameworks and consistent delivery methodologies
• Own resource and capacity planning, developing staffing models and monitoring utilization across the organization
• Implement and optimize the Professional Services Automation (PSA) platform to manage project workflows and reporting

Required Qualifications

• 10+ years of experience in Professional Services, program/project management, or delivery operations within technology organizations
• 6+ years of experience leading a PMO or similar function across multiple teams or product lines
• Hands-on experience with Professional Services Automation (PSA) platforms and designing associated workflows
• Strong financial and operational acumen with a track record of managing delivery performance metrics
• Excellent communication skills, capable of translating complex data into actionable insights for executive stakeholders