Director of Operations Center
Job Summary
Leading the scaling of the Integrated Operations Center (IOC), the remote Director of Operations Center will manage customer relationships for live sites, coordinate operational events, and develop organizational design and staffing models to ensure high service quality as the portfolio grows.
Key responsibilities
- Lead and scale the IOC to support a growing portfolio of sites and customers
- Own customer relationships for live sites, serving as the single point of contact for issue intake, status, and resolution
- Create and improve operational SOPs in collaboration with various operational teams
Required qualifications
- 10+ years of experience in operations, command center, NOC/IOC, or customer-facing operational leadership
- Demonstrated experience in building or scaling a 24/7 operations or support function
- Track record of owning customer relationships in an operational context
- Experience developing SOPs and cross-functional processes with multiple internal stakeholders
- Strong crisis/incident management skills, with the ability to serve as central command during operational events
Complete Job Description
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