Director of Operations Excellence

Job Summary

Seeking an ambitious leader, the full-time Director of Operations Excellence will provide strategic leadership for governance, quality, training, and continuous improvement functions in a remote capacity, focusing on enhancing operational maturity within New Business, Underwriting, and Claims Operations.

Key responsibilities

• Provide strategic leadership for Operations Excellence, including governance frameworks, quality assurance, and operational analytics
• Establish and maintain governance frameworks that ensure operational consistency and compliance
• Lead enterprise quality assurance and operational audit programs to identify trends and improvement opportunities

Required qualifications

• Bachelor's degree in Business, Insurance, Finance, Risk Management, or related field
• 10+ years of progressive leadership experience in life insurance operations, underwriting, claims, quality, audit, or operational governance
• Minimum 7 years leading managers and cross-functional operational teams
• Demonstrated experience designing governance frameworks and quality programs in a regulated environment
• Experience partnering with Compliance, Legal, Risk Management, and Internal Audit