Director of Operations for Intake

Job Summary

A company is looking for a Director of Operations for the Intake Team.

Key Responsibilities

• Lead Financial Aid intake operations from application through program start
• Oversee intake workflows, including document collection, packaging readiness, and verification processing
• Establish and monitor intake SLAs with Admissions, Registrar, and Student Services

Required Qualifications

• 7+ years of experience in Financial Aid or Student Finance with progressive leadership responsibility
• Strong working knowledge of Title IV regulations and Financial Aid intake processes
• Demonstrated experience leading packaging, verification, or intake readiness functions
• Proven ability to manage teams and workflows in a regulated, high-volume environment
• Strong organizational and analytical skills