Director of Operations Strategy

Job Summary

A company is looking for a Director of Operations and Strategy.

Key Responsibilities

• Lead and develop a scalable strategy for a 24/7 global service team
• Drive strategic operations projects that enhance owner experience and operational efficiency
• Act as a trusted advisor to senior leadership, providing data-driven insights and recommendations

Required Qualifications

• 8-10+ years of experience in operations, strategy, or a related field
• Proven leadership experience with direct people management
• Exceptional analytical and systems-thinking skills
• Experience in customer support or service delivery functions
• Demonstrated success in leading complex projects from ideation to implementation