Director of Organizational Excellence

Job Summary

To shape and scale the operating model for the Customer Excellence Group, the full-time Director of Organizational Excellence will own the design of role mandates and collaboration models, ensuring alignment across the organization while partnering with leadership and cross-functional teams.

Key responsibilities:

• Own role mandates and design architecture, maintaining clear role definitions and accountability across the Customer Excellence Group
• Evolve the collaboration model to optimize role interactions and manage interdependencies, acting as a thought partner for transformation initiatives
• Lead the Org Design Board to ensure organizational design principles are current, consistent, and effectively governed

Required qualifications:

• Proven expertise in organizational design, role architecture, and operating model development within large organizations
• Familiarity with organizational effectiveness and the Customer Excellence operating model
• Experience in building and scaling role communities or capability networks
• 12+ years in organizational design, strategic operations, or related leadership roles within a global technology or SaaS environment
• Demonstrated success in influencing senior leaders and driving alignment across global organizations without formal authority