Director of Organizational Excellence

Job Summary

To shape and scale the operating model for the Customer Excellence Group, the full-time Director of Organizational Excellence will own the design of role mandates and organizational frameworks while partnering with leadership and cross-functional teams to ensure alignment and effective execution.

Key responsibilities:

• Own role mandates and design architecture, maintaining clear role definitions and accountability across the Customer Excellence Group
• Evolve the collaboration model to optimize role interactions and manage interdependencies within the organization
• Lead the Org Design Board and maintain the organizational design blueprint to ensure principles are current and effectively governed

Required qualifications:

• Proven expertise in organizational design and role architecture within large, complex organizations
• Experience translating business strategy into scalable organizational structures and competency frameworks
• Demonstrated success influencing senior leaders and driving alignment in global, matrixed organizations
• Strong systems-thinking and problem-solving skills with the ability to simplify complexity into actionable solutions
• 12+ years of experience in organizational design, strategic operations, or related leadership roles in a global technology or SaaS environment