Director of Partner Engagement

Job Summary

A company is looking for a Director, Partner Engagement and Experience.

Key Responsibilities

• Own and refine the Partner Experience & Engagement Lifecycle strategy, including digital portals and onboarding flows
• Lead the global strategy and execution of the Partner Portal/PRM for a modern, AI-enabled partner experience
• Manage global partner listening programs and measure success using NPS and other metrics

Required Qualifications

• BA/BS degree required; advanced degree preferred
• 15+ years of channel experience, with 10+ years managing cross-functional programs
• Deep expertise in partner business models and global channel operations
• Experience designing and optimizing PRM platforms and digital workflows
• Proven ability to implement AI capabilities that enhance partner experiences