Director of Partner Success

Job Summary

Leading a team of Support Partner Success Managers, the full-time Director of Partner Success will develop high-performing specialists to enhance partner support capabilities, reduce escalations, and ensure consistent delivery excellence in a collaborative environment.

Key responsibilities

• Build, lead, and develop a team of Support Partner Success Managers, focusing on empowerment and accountability
• Set standards for support delivery, co-author execution plans, and ensure high-quality outcomes across the portfolio
• Represent the Support practice to senior leaders and orchestrate collaboration across various teams to deliver a unified partner experience

Required qualifications

• Bachelor's Degree in Engineering or related field AND 9+ years of experience in sales or industry channel sales
• 2+ years of people management experience, including leading teams or technical leadership
• Experience in customer success or partner-facing delivery teams at scale
• Familiarity with the CSP/partner ecosystem and support capability maturation
• Technical knowledge across Azure, Microsoft 365, and identity and security