Director of Patient Access

Job Summary

Director of Patient Access, this full-time leadership role focuses on managing and scaling client scheduling and intake operations, optimizing workflows, and driving client acquisition in a fast-paced environment.

Key Responsibilities

• Manage and develop a growing team of Booking Specialists to enhance client scheduling and intake functions
• Oversee the entire booking process, ensuring efficient client conversion and clinician matching
• Collaborate with cross-functional teams to align operations and improve client access to services

Required Qualifications

• 5+ years of experience in operations, sales, or customer experience, preferably in healthcare or telehealth
• 2+ years of people management experience with a proven ability to build and scale teams
• Strong sales and conversion mindset with a focus on metrics and outcomes
• Experience in scheduling, intake, or call center operations is highly preferred
• Data-driven with the ability to analyze performance metrics and optimize processes