Director of Patient Access

Job Summary

Director of Patient Access, this full-time leadership role involves overseeing client scheduling and intake operations, managing a growing team, and driving client acquisition and revenue growth.

Key Responsibilities

• Manage and scale a team of Booking Specialists, establishing performance metrics and accountability frameworks
• Own the end-to-end booking funnel, optimizing scheduling workflows and client matching processes
• Collaborate with cross-functional teams to enhance client experience and improve operational efficiency

Required Qualifications

• 5+ years of experience in operations, sales, or customer experience, preferably in healthcare or telehealth
• 2+ years of people management experience with a proven track record of team building
• Experience in scheduling, intake, or call center operations is highly preferred
• Data-driven mindset with the ability to analyze performance metrics
• Comfortable in a fast-paced, evolving startup environment