Director of Patient Channel Strategy

Job Summary

Responsible for managing the operational infrastructure of the Direct-to-Patient (DTP) channel for the U.S. launch of MariTide, the full-time remote Director of Patient Channel Strategy will oversee intake workflows, fulfillment processes, and patient support systems while leading a team focused on cash-pay and copay programs.

Key responsibilities

• Own the operational infrastructure of the DTP channel, ensuring seamless integration of workflows, billing, and patient support systems
• Oversee the design and management of cash-pay, coupon, and copay support programs to deliver patient-friendly payment experiences
• Define operational KPIs and collaborate with cross-functional teams to ensure operational readiness and continuous improvement post-launch

Required qualifications

• Doctorate degree & 4 years of commercial, digital health, operations, or marketing experience OR Master's degree & 7 years OR Bachelor's degree & 9 years in the same fields
• Experience in pharma/biotech commercialization or digital health operations with direct accountability for operational model design
• Familiarity with prior authorization workflows and benefits verification in a specialty therapy context
• Proven track record of managing operational partners against SLAs and performance improvement
• Strong systems fluency with the ability to translate operational requirements into workflow specifications