Director of Patient Experience

Job Summary

A company is looking for a Director of Patient Experience & Optimization.

Key Responsibilities

• Lead the optimization roadmap for the Patient Experience contact center, including AI deployment and outbound collections strategy
• Oversee system integration to enable CRM-like functionality and real-time agent support
• Manage cross-functional teams and vendor partnerships to enhance revenue collection strategies and ensure compliance

Required Qualifications

• Bachelor's degree in Business Administration or related field preferred, with 7+ years of relevant experience
• 10+ years of management experience in a fast-paced, high-volume managed care environment
• In-depth knowledge of healthcare reimbursement, claims adjudication, and the collections process
• Proven ability to manage call center performance metrics and drive customer satisfaction
• Advanced proficiency in MS Excel and PowerPoint for reporting and data analysis