Director of Patient Operations

Job Summary

Leading a high-performing team, the full-time remote Director of Patient Operations will manage scheduling, patient communications, intake, and call center operations while ensuring operational excellence and enhancing patient experiences through data-driven decision making.

Key responsibilities

• Lead and develop a team focused on patient support operations, establishing performance expectations and fostering a culture of accountability and continuous improvement
• Own day-to-day operations, developing scalable workflows and monitoring key performance indicators to enhance efficiency and patient satisfaction
• Champion a seamless patient experience, ensuring high-quality interactions across multiple communication platforms and collaborating with clinical operations for improved care coordination

Required qualifications

• 7+ years of healthcare operations or patient services experience
• 5+ years of experience leading customer service, patient operations, or care coordination teams
• Experience managing high-volume operational organizations, including clinical or general call centers
• Strong analytical skills with a proven track record of using operational metrics for decision making
• Demonstrated success in leading organizational change and improving patient experience through operational excellence