Director of Patient Operations

Job Summary

As the Director of Patient Operations, this full-time remote position will drive operational excellence, build strategic frameworks for growth, and lead a high-impact team dedicated to enhancing the patient experience in mental healthcare.

Key responsibilities

• Architect the operational strategy for the Patient Group, collaborating with cross-functional teams to translate vision into actionable plans
• Facilitate high-stakes tradeoff discussions and guide critical decision-making processes to ensure strategic alignment and growth
• Lead and mentor the Business Operations team, focusing on patient acquisition and overseeing operational strategies for core experiences and partnerships

Required qualifications

• 10+ years of experience in Business Operations or Strategy & Operations in growth-focused roles
• 5+ years of experience managing high-performing teams
• Proven ability to define product strategy and performance metrics that drive innovation
• Experience leading cross-functional processes and aligning senior stakeholders in dynamic environments
• Strong skills in synthesizing complex information into clear narratives for strategic decision-making