Director of Patient Services Operations

Job Summary

To support a growing telehealth operation, the full-time remote Director of Patient Services Operations will manage the end-to-end operational backbone, including Training & Enablement, Patient Billing, and Workforce Management, while diagnosing current processes and designing future-state models for improved patient outcomes.

Key responsibilities

• Own and streamline Patient Services operations, including training, billing, and workforce management
• Diagnose and improve current operational processes, establishing clear ownership and documented workflows
• Lead the development of a training and enablement model to enhance agent performance and patient outcomes

Required qualifications

• Bachelor's degree or equivalent practical experience
• 8+ years in healthcare or patient/customer operations, with at least 3 years in a leadership role
• Experience building operational infrastructure in a high-growth environment
• Hands-on experience in a high-volume call center setting
• Fluency in workforce management concepts and healthcare compliance (HIPAA/PHI)