Director of People Experience

Job Summary

Leading the transformation of service delivery, the full-time Director of People Experience will oversee a high-performing team, ensuring operational excellence and a seamless employee experience across various channels while working remotely.

Key responsibilities

• Develop and implement the People Experience Center strategy, ensuring high-quality service delivery and operational performance
• Drive continuous improvement initiatives across People processes, leveraging data and insights to enhance service delivery
• Lead the technology roadmap and champion automation and AI-enabled capabilities to improve efficiency and user experience

Required qualifications

• Bachelor's degree in Business Administration, Human Resources, Operations, or a related field, or equivalent experience
• Minimum of 10 years of experience leading scaled service center operations
• Demonstrated experience in redesigning and optimizing service delivery models
• Proven track record of deploying automation and AI solutions in operations
• Strong expertise in operations management, process improvement, and data-driven decision-making