Director of Product Management

Job Summary

Owning the product strategy and execution for Action Fabric, the full-time Director of Product Management will define customer interaction with the ServiceNow platform, design pricing models, and collaborate with platform and enterprise application teams to enhance the headless customer experience in a flexible or remote work environment.

Key responsibilities

• Define the vision and roadmap for Action Fabric as the headless access paradigm
• Drive consumption economics and pricing calibration based on customer usage patterns
• Build and manage the telemetry framework for platform actions to optimize customer value

Required qualifications

• 8-10+ years of product management experience, with a focus on platform or integration products
• Deep understanding of consumption-based pricing models and financial mechanics
• Technical fluency with agentic AI and related architecture tradeoffs
• Experience in monetization or platform strategy within a multi-business-unit environment
• Proven ability to influence senior executives and navigate ambiguity in decision-making