Director of Product Management

Job Summary

Owning the product strategy and execution for Action Fabric, the full-time Director of Product Management will define customer interactions with the ServiceNow platform, design pricing models, and collaborate with platform and enterprise application teams to deliver an exceptional headless customer experience, with flexible or remote work options available.

Key responsibilities

• Define the vision and roadmap for Action Fabric, focusing on agentic platform interactions and consumption metrics
• Drive consumption economics and pricing calibration based on customer usage patterns and market competitiveness
• Build and maintain the telemetry framework to analyze platform consumption and optimize customer value delivery

Required qualifications

• 8-10+ years of product management experience, with 2-3 years in platform or integration products at enterprise scale
• Deep understanding of consumption-based pricing models and financial metrics
• Technical fluency with agentic AI and architecture tradeoffs
• Experience in monetization or platform strategy within a multi-business-unit environment
• Proven ability to influence VP+ level executives and navigate ambiguity in decision-making