Director of Product Support Operations

Job Summary

Leading a hybrid team, the full-time Director of Product Support Operations will define strategies and oversee complex programs across Tubi's Tech Org, focusing on enhancing customer experience and operational efficiency while collaborating with various departments.

Key responsibilities

• Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning with company objectives
• Lead and develop high-performing teams in Technical Program Management and Customer Experience, ensuring rigorous performance management
• Own execution of complex, company-level programs, validating impact through measurable metrics

Required qualifications

• 7+ years of technical program management or operations experience, including 4+ years in leadership roles
• Proven track record of successfully landing complex, multi-org programs with measurable impact
• Hands-on experience in designing and maintaining agentic workflows or automations
• Deep technical fluency to engage with engineering executives on feasibility and architecture
• Strong executive-level communication skills with a history of driving alignment across competing priorities