Director of Professional Services

Job Summary

A company is looking for a Director of Professional Services.

Key Responsibilities

• Design and launch standardized, tiered service offerings to drive revenue
• Develop repeatable implementation methodologies and delivery playbooks
• Oversee end-to-end service delivery ensuring predictable outcomes and customer satisfaction

Required Qualifications

• 8+ years in Professional Services, Implementation, or Consulting within a SaaS or enterprise software company
• 3-5+ years leading and scaling delivery or consulting teams
• Demonstrated success in creating repeatable, revenue-generating service offerings
• Experience in productizing services and improving margin performance
• Deep understanding of services economics, including utilization modeling and capacity planning