Director of Professional Services

Job Summary

A company is looking for a Director of Professional Services to lead the team delivering onboarding and continuous platform services for enterprise customers.

Key Responsibilities

• Own delivery outcomes across a portfolio of strategic enterprise accounts, including onboarding and AI product adoption
• Engage with critical accounts, conducting executive business reviews and framing technical progress as business outcomes
• Lead and develop a team of Solutions Architects, Forward Deployed Engineers, and Value Delivery Managers

Required Qualifications

• 5+ years leading a professional services team in enterprise SaaS; 8+ years total in professional services, implementation, or consulting
• Experience in recruiting, developing, and managing team members effectively
• Strong operational skills in services revenue forecasting and process improvement
• Familiarity with enterprise IT, AIOps, observability, ITSM, or incident management platforms
• Understanding of AI-native software requirements from a services perspective