Director of Professional Services

Job Summary

Leading a consulting delivery organization, the full-time salaried Director of Professional Services will manage project delivery, drive customer satisfaction, and cultivate partnerships with key technology vendors in a remote capacity.

Key responsibilities

• Oversee all consultants and project managers, ensuring timely and high-quality project delivery while fostering a culture of accountability and professional growth
• Act as the senior point of contact for key accounts, building relationships with stakeholders and ensuring customer satisfaction and retention through proactive engagement and success planning
• Serve as the primary liaison to technology vendors, coordinating joint initiatives and ensuring operational alignment for successful project execution

Required qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field; Master's degree or MBA preferred
• Minimum of 10 years of experience in professional services, technology consulting, or customer success roles, with at least 5 years in a leadership position
• Proven success managing enterprise customers and coordinating multiple concurrent projects
• Experience in vendor/partner management or channel operations preferred
• Strong leadership abilities and excellent interpersonal skills, with a solid understanding of consulting financials and enterprise technology domains