Director of Professional Services

Job Summary

Leading delivery operations and customer implementations for the Expert and Sierra product lines, the full-time salaried Director of Professional Services will oversee service delivery, operational performance, and customer satisfaction while driving strategic initiatives in a collaborative environment.

Key Responsibilities

• Partner with leadership to define operational goals and strategic initiatives that support growth and customer success
• Lead day-to-day operations for Professional Services delivery teams across cloud and on-premise environments
• Build and scale a high-performing services organization focused on quality delivery and customer satisfaction

Required Qualifications

• Proven leadership experience managing Professional Services or Implementation teams within enterprise software organizations
• Demonstrated success in driving operational excellence and scalable delivery practices
• Experience leading enterprise software implementations in cloud and/or on-premise environments
• Strong understanding of Professional Services operational metrics and delivery governance
• Excellent communication and stakeholder management skills, including experience with executive leadership