Director of Professional Services
Job Summary
Leading the Professional Services practice in the Americas, the full-time Director of Professional Services will manage a delivery team, build delivery methodologies, and oversee subcontractor relationships to ensure timely and high-quality implementations for clients.
Key responsibilities
- Lead and grow the delivery team by hiring, coaching, and ensuring consistency in project governance
- Build and own the delivery methodology, including SOW creation standards and repeatable delivery playbooks
- Manage the subcontractor network to maintain quality standards and flexibility in capacity
Required qualifications
- 10+ years in Professional Services or consulting in enterprise software, with at least 3 years in a leadership role
- Proven experience in building PS methodology, including SOW creation and delivery playbooks
- Experience managing a subcontractor or partner delivery model
- Fluency in revenue, gross margin, and utilization management within a services business
- Strong expertise in master data management or modern data platforms
Complete Job Description
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