Director of Program Management

Job Summary

A company is looking for a Director, Program Management with expertise in CRM program management.

Key Responsibilities

• Lead end-to-end project management of CRM and email marketing initiatives, ensuring timely and in-scope delivery
• Coordinate across teams to shape program roadmaps and campaign visions, driving engagement and conversion
• Monitor campaign performance metrics and implement optimization strategies based on analysis and insights

Required Qualifications

• 9+ years of project/program management experience in a digital or marketing agency
• Experience leading high-performance teams in delivering large-scale CRM and digital engagements
• Familiarity with leading MarTech platforms such as Salesforce and Adobe
• Strong project management experience with knowledge of Agile methodologies
• Experience working in a distributed delivery model and collaborating in a multi-cultural environment