Director of Provider Services

Job Summary

A company is looking for a Director of Provider Services (Operational Transformation).

Key Responsibilities

• Oversee the Provider Services function, ensuring service levels, quality, and operational performance
• Lead a large-scale provider support organization and manage current and future operational models
• Define and execute a modernization roadmap for Provider Services using advanced technologies

Required Qualifications

• At least 10 years of leadership experience in complex operational environments
• Proven track record of delivering measurable outcomes and driving end-to-end initiatives
• Strong systems thinking and experience managing KPIs and cross-functional execution
• Exceptional people leadership skills, with experience leading distributed teams and external vendors
• Demonstrated ability to raise the talent bar and influence senior leaders