Director of Quality and Customer Experience

Job Summary

Director of Quality and Customer Experience, this full-time leadership position involves developing and executing strategies to enhance product quality and customer experience across a global organization in a highly technical manufacturing environment.

Key Responsibilities

• Lead the vision and strategy for Quality and Customer Experience across the division
• Drive transformational change in systems, processes, and operational rhythms to improve performance
• Ensure alignment of customer requirements throughout the product lifecycle from development to field performance

Required Qualifications

• Bachelor's degree in chemical engineering, mechanical engineering, or related field
• 10+ years of leadership experience in Quality, Customer Experience, Manufacturing, or Operations
• Experience in advanced manufacturing or highly technical B2B environments
• Proven track record of driving cross-functional transformation and improving operational performance
• Technical credibility in complex production environments