Director of Quality and Performance

Job Summary

A company is looking for a Director of Quality and Performance.

Key Responsibilities

• Lead the global Quality & Performance organization, including Quality Assurance, Training, Documentation, and Process Optimization teams
• Drive measurable improvements in SOC consistency, efficiency, and operational excellence across all regions
• Establish and continuously improve the quality framework to ensure service delivery aligns with internal standards and customer expectations

Required Qualifications

• Demonstrated experience leading quality, training, or operational excellence programs within a technical or SOC environment
• Strong background in driving organizational change and influencing cross-functional teams
• Expertise in building and managing quality assurance frameworks and process-improvement methodologies
• Proven ability to create structured training programs and documentation standards
• Analytical mindset with comfort around metrics, KPIs, and performance reporting