Director of Quality Audit and Learning

Job Summary

A company is looking for a Director of Delivery Operations Quality Audit and Learning & Development.

Key Responsibilities

• Lead quality assurance and employee learning & development initiatives
• Oversee quality auditing across various BPaaS service lines and translate insights into learning interventions
• Design and implement training programs that address audit findings and compliance requirements

Required Qualifications

• Extensive experience in quality assurance frameworks and audit methodologies
• Deep knowledge of adult learning principles and instructional design
• Strong leadership skills to manage multi-disciplinary teams
• Expertise in compliance standards such as HIPAA, Medicare, Medicaid, and ACA
• Proficiency in leveraging Learning Management Systems and data analytics tools