Director of Quality Improvement

Job Summary

A company is looking for a Director of Quality and Continuous Improvement.

Key Responsibilities

• Own the Quality evolution roadmap, transitioning to AI-powered scoring and automated quality insights
• Design feedback loops to connect quality insights to actionable improvements across the organization
• Build and lead a team of QA analysts and continuous improvement practitioners, ensuring alignment with company objectives

Required Qualifications

• 8-10 years of experience in process excellence, quality management, or operational improvement, with 3-5 years in leadership roles
• Bachelor's degree in business administration, Operations Management, Healthcare Administration, or related field
• Experience with quality monitoring, scorecards, and contact center analytics
• Hands-on experience with AI-powered quality tools and speech analytics platforms
• Understanding of healthcare regulations such as HIPAA, ACA, and CMS compliance requirements