Director of RCM Account Management

Job Summary

A company is looking for a Director of RCM Account Management to lead their Account Management team and enhance client satisfaction and growth.

Key Responsibilities

• Lead and develop a high-performing team of RCM Account Managers, ensuring a client-focused culture
• Serve as the executive liaison for C-suite and board-level stakeholders, driving client engagement and satisfaction
• Develop KPIs and performance metrics to track service delivery and implement strategies for account growth and retention

Required Qualifications

• Bachelor's degree in business, Healthcare Administration, or equivalent experience
• 8+ years of experience in revenue cycle management or healthcare operations
• 5+ years in a leadership role managing client-facing account management teams
• Proven experience with enterprise-level clients and engagement with C-suite executives
• Deep knowledge of end-to-end RCM processes and experience with RCM platforms