Director of RCM Operations

Job Summary

A company is looking for a Director of Operations.

Key Responsibilities

• Set strategy for scalable and profitable delivery of Revenue Cycle Management (RCM) services while meeting industry KPIs
• Lead a team of nearly 200 associates, managing performance, staffing levels, and service quality
• Develop partnerships across various teams to drive innovation and ensure world-class service delivery

Required Qualifications

• Bachelor's degree required
• 8+ years of experience in leading RCM operations
• 8+ years of progressive people leadership experience, including 3+ years in a senior management role
• Experience in a contact center or back-office environment focused on client-centric success metrics preferred
• Data-driven with strong skills in Excel and knowledge of Tableau or PowerBI