Director of Renewals

Job Summary

A company is looking for a Director of Renewals to lead and scale their renewals function.

Key Responsibilities

• Develop and execute the overall renewals strategy to support revenue and retention goals
• Build, lead, and mentor a team of Renewal Managers or Specialists
• Own the end-to-end renewal lifecycle and maintain accurate renewal forecasts

Required Qualifications

• 8-10+ years of experience in SaaS customer success, renewals, or account management roles
• 3-5+ years in a leadership position managing renewals or customer retention teams
• Bachelor's degree required; MBA or related advanced degree is a plus
• Experience with CRM tools such as Salesforce or Gainsight
• Proven track record of meeting or exceeding retention goals