Director of Renewals

Job Summary

Owning the global renewals strategy, the remote Director of Renewals will lead a high-performing team to enhance revenue retention and cross-product expansion for a multi-product behavioral security platform.

Key responsibilities

• Define and implement the renewals strategy, including segmentation, playbooks, and systems for scalability
• Lead and mentor Renewal Managers/Specialists, establishing goals and KPIs for renewal bookings and retention
• Manage the full renewal lifecycle, collaborating with cross-functional teams to ensure successful contract execution

Required qualifications

• 10+ years of experience in renewals or account management within a B2B SaaS environment, with 4+ years in a management role
• Proven track record of improving retention and forecast accuracy across a full renewals function
• Experience in designing and maturing renewals processes, including motion design and tooling
• Strong quantitative skills and familiarity with forecasting models and systems like Salesforce and Gainsight
• Ability to influence C-level executives and manage high-stakes customer negotiations