Director of Renewals
Job Summary
Leading the global renewals organization, the full-time Director of Renewals will develop and execute strategies to enhance customer retention and protect recurring revenue across multiple software brands in a remote setting.
Key responsibilities
- Own and lead the global renewals strategy, focusing on retention performance and renewal outcomes
- Build a predictable renewals engine with standardized methodologies and processes across brands
- Drive forecasting and executive visibility by creating reliable renewal forecasts and dashboards
Required qualifications
- Significant experience in SaaS renewals, customer success, or account management
- Proven track record of improving retention and reducing churn at scale
- Strong understanding of SaaS metrics such as GRR, NRR, and ARR
- Experience in building or transforming renewal processes and operating models
- Exceptional leadership and communication skills with a focus on team development
Complete Job Description
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