Director of Renewals Strategy
Job Summary
Transforming the renewals process, the full-time Senior Director of Renewals and Retention will lead the development and execution of a data-driven renewals strategy, enhancing customer retention and driving revenue growth in a remote setting.
Key responsibilities
- Define and implement a comprehensive renewals and retention strategy across a multi-product installed base
- Rebuild and operationalize scalable processes and governance to improve customer renewal experiences and reduce churn
- Leverage AI and data analytics to optimize customer segmentation and enhance engagement strategies
Required qualifications
- 12+ years of experience in renewals, customer success, or related leadership roles with a focus on recurring revenue performance
- Proven transformational leadership experience in renewals or commercial organizations at scale
- Demonstrated success in improving gross retention rates and managing large-scale business transformation initiatives
- Experience with automation and data-driven insights to optimize customer engagement strategies
- Strong understanding of pricing, packaging, and bundling strategies that impact customer retention and growth
Complete Job Description
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