Director of Research

Job Summary

A company is looking for a Director of Research to lead and shape research and customer insight capabilities globally.

Key Responsibilities

• Lead and grow user research and customer insight capabilities across the organization
• Oversee the quality of all research insights and deliverables
• Manage and mentor the research team while collaborating with designers and strategists

Required Qualifications

• Significant hands-on experience with user research and customer insights, preferably in a digital agency setting
• Experience with various research methodologies and tools
• Proven ability to manage, grow, and mentor other researchers
• Familiarity with usability testing software and HCI literature
• Proactive, hands-on approach with a passion for research