Director of Retention

Job Summary

A company is looking for a Director of Retention to lead customer loyalty and lifetime value initiatives.

Key Responsibilities

• Develop and implement retention strategies to reduce churn and increase customer lifetime value
• Drive lead conversion and repeat purchases through personalized marketing initiatives
• Analyze customer data to optimize engagement and establish revenue-driven targets for marketing channels

Required Qualifications

• 8+ years of experience in lifecycle and retention marketing
• Proven track record in driving revenue growth and customer retention
• Hands-on experience with the Shopify platform and CRM tools
• Strong analytical skills to interpret data for actionable insights
• Reliable internet access and a suitable remote work environment