Director of Retention

Job Summary

Working remotely in a full-time salaried capacity, the Director of Retention will lead initiatives to enhance customer loyalty and retention strategies while analyzing customer feedback and behavior.

Key responsibilities

• Develop and implement retention strategies to improve customer engagement and loyalty
• Analyze customer feedback and behavior to identify trends and areas for improvement
• Collaborate with cross-functional teams to enhance the overall customer experience

Required qualifications

• Proven experience in customer retention or loyalty program management
• Strong analytical skills with the ability to interpret data and drive actionable insights
• Experience in developing and executing customer engagement strategies
• Familiarity with CRM tools and customer analytics platforms
• Bachelor's degree in marketing, business, or a related field