Director of Revenue Cycle

Job Summary

A company is looking for a Director of Revenue Cycle Customer Service to lead post-service, patient-facing financial interactions.

Key Responsibilities

• Lead customer service and self-pay collections, including call center operations and patient billing inquiries
• Oversee a multi-channel patient communication strategy, ensuring effective engagement through various platforms
• Drive a high-quality patient experience, especially in complex billing situations requiring detailed resolution

Required Qualifications

• Bachelor's degree or eight additional years of relevant experience
• Five years of progressive leadership in customer collections or call center experience
• Five years of management experience