Director of Revenue Operations

Job Summary

Owning Customer Experience Operations and Partner Operations, the full-time remote Director of Revenue Operations will manage operational systems for Customer Success, Professional Services, and Sales, leveraging AI to enhance efficiency and drive data-driven decision-making.

Key responsibilities

• Design and implement scalable operational systems for Customer Success and Partner ecosystems, minimizing manual processes and improving efficiency
• Support core sales operations, including pipeline management and CRM workflow improvements, while collaborating with sales leadership on strategic analyses
• Utilize AI tools to enhance systems design and analytics, creating self-serve reporting that empowers business leaders

Required qualifications

• 10+ years in operational roles at SaaS companies, with at least 5 years supporting Customer Success or related teams
• Proven experience in designing and implementing scalable business systems (e.g., CRM, support tools)
• Demonstrated ability to leverage AI in operational and analytical work
• Strong track record of translating operational work into measurable business value
• Bachelor's degree or equivalent; legal eligibility to work in the United States