Director of Sales Operations

Job Summary

Seeking a strategic and results-driven Director of Sales Operations, this full-time position will manage revenue operations, focusing on renewals, retention, and expansion while collaborating with cross-functional teams to drive disciplined growth and performance improvement.

Key Responsibilities

• Own and optimize the renewals operating model, enhancing Gross and Net Revenue Retention (GRR/NRR) through effective strategies and forecasting
• Lead annual and quarterly sales planning, ensuring alignment across Sales, Finance, and Executive Leadership on growth and profitability goals
• Design and oversee KPI frameworks, translating complex data into actionable insights to improve performance across the revenue lifecycle

Required Qualifications

• 10+ years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B environment
• 3+ years of people leadership experience
• Proven ownership of renewals and retention strategies with measurable impact on GRR/NRR
• Strong background in territory and quota planning, forecasting, and performance management
• Bachelor's degree in Business, Finance, Economics, or equivalent work experience