Director of Sales Tools Experience

Job Summary

Leading a globally distributed team, the full-time Director of Sales Tools Experience will manage the sales tools ecosystem, ensuring operational excellence and continuous improvement while serving as the voice of the colleague across the sales technology landscape.

Key responsibilities

• Lead the Sales Tools Experience organization, focusing on colleague support, operational excellence, and service transformation
• Oversee day-to-day sales tools experience, ensuring platforms are accurate, compliant, and optimized while addressing colleague needs and workflow friction
• Develop actionable insights from operational data and colleague feedback to drive improvements and influence product strategy

Required qualifications

• Experienced people leader with a proven track record in managing large, distributed teams
• Strong operational leadership experience within sales enablement, sales operations, or customer experience
• Demonstrated success in transforming support organizations through automation and process improvement
• Excellent analytical skills with experience in leveraging operational data for decision-making
• Bachelor's degree